Many companies now choose to outsource work to virtual receptionist in order to increase productivity. Virtual receptionists provide off-site communication services for small to medium companies, preventing business owners from needing to hire in-house full time receptionists. As well as answering a business’s calls many virtual receptionists also carry out other admin tasks such as faxing, invoicing and scheduling. Read on to find out how hiring a virtual receptionist could benefit your business.
If you are in a position where you are receiving a high volume of calls on a daily basis, then it may be time to hire a virtual receptionist. Although your customers’ calls are extremely important, as a business owner, you simply cannot afford to spend all day dealing with them.
The great thing about hiring a virtual receptionist is that it is much more cost efficient than hiring someone in-house. If you think about the cost of recruitment, employment and training it soon adds up. By hiring a virtual receptionist you will not have to worry about any of these costs as you will simply pay a monthly fee for the services you receive.
Directing your telephone calls to a virtual receptionist can have a major impact on your productivity levels. Rather than having to answer your customers’ queries all day, you will be able to get on with other productive tasks such as sourcing products, meeting clients and planning strategies for your business. Whilst you are busy growing your business, your virtual receptionist will be handling of all your calls in a professional manner. You can have the peace of mind knowing that your business is being represented by a highly skilled professional with experience in customer service.
Improved customer service
Unlike in-house receptionists, many virtual receptionists are able to offer extended hours of service. This is great for business owners who want to open up their phone lines to customers during evenings and weekends, as well as traditional office hours. You are very likely to get a positive response from your customers who will feel like your business is meeting their needs. They will tell other people about your excellent customer service which will help you to build up a fantastic reputation for your business.
Not only will your customers be pleased that they can contact your business at their convenience but they will also be impressed with the service provided by your virtual receptionist. Generally speaking virtual receptionists are trained in customer service so they will possess the skills and knowledge to be able to carry the job out, even better than you could yourself! All of your phone calls will be answered in a professional manner using your business greeting.
The virtual receptionist will learn everything they need to know about your business so they can answer your customers’ queries and take their messages which will be passed onto you to deal with at your earliest convenience. This approach to dealing with customer calls is far more professional than taking them yourself, especially if you work from home and have to battle with background noise caused by your children.
Virtual receptionists benefit businesses in many ways that in-house receptionists simply could not. Not only will it work out much more cost efficient to outsource work to a virtual receptionist, but you can also benefit from their extended hours of service and broad knowledge of the job. Hiring a virtual receptionist will help you to grow and expand your business, without having to take on the costs and responsibilities of hiring an in-house team of full time workers.
About the Author
Megan Hunt enjoys learning about how technology can improve businesses and their efficiency.